Livongo is now part of Teladoc Health. Get started now
Livongo Logo

Your path to healthy living starts here

Get a smart scale, a personalized action plan and ongoing expert coaching and support—all paid for by your employer or health plan. Claim your benefit today.

Livongo Logo

Your path to healthy living starts here

Get a smart scale, a personalized action plan and ongoing expert coaching and support—all paid for by your employer or health plan. Claim your benefit today.

Program Benefits - Scale

Sign up and receive

An advanced smart scale ($95 value) and app
    Unlimited one-on-one expert coaching
      Guidance on creating healthy habits that last
        All-in-one weight, activity and food tracking
          Weight loss & healthy living tailored to you
          Your health goals and challenges are unique. Get personalized tools and support from expert coaches, all to help you take charge of your health.
          “All I can say is I love it!”
          Rashida R.

          “This program helped me when I thought that nothing could help me. I’ve learned small tweaks that have really helped me drastically. I’m down 20-25 pounds since starting Livongo.”

          Rashida R.
          Nancy G.

          “I have confidence that I don’t think I’ve ever had. Yes, the number on the scale is a tool, a resource, but it doesn’t run my life as it did a year ago.”

          Nancy G.
          Annie L.

          "I’m down 20 pounds. I have energy, I have a bounce in my step, and I feel alive. My anxiety and appetite are controlled."

          Annie L.
          Bob M.

          "I was in the right place, in the right frame of mind and the right program came along. It's not a diet. It's my life, and the important thing was getting my life back."

          Bob M.
          The testimonials, opinions, and statements reflect one member’s personal experience with Teladoc Health. Results and experiences may vary from person to person and will be unique to each member. The testimonials are voluntarily provided and are not paid. The individual in the photo is not the member who provided this testimonial.

          FAQs

          Is this really free? How can that be?

          Yes! It is completely free to you. Your employer, health plan or health provider pays for the program on your behalf. Shipping is included too. You are not billed anything for joining and using Livongo.

          What happens after I enroll?

          After you enroll, you will be shipped the Livongo Welcome Kit. Your Welcome Kit includes the Livongo scale for you to start checking your weight. You’ll also be able to download and log in to the Livongo mobile app, where you can personalize your program and see your progress.

          Will my information be safe?

          We take your privacy seriously. Your health information is protected through federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA), and will not be shared with any third party in a manner that violates federal or state law. We implement numerous systems and security processes for data storage and encryption.

          Who is eligible?

          You must be eligible through your employer, health plan or health provider. If you are pregnant or have a body mass index (BMI) that's too low, you do not qualify for our Weight Management program. In addition, if you have diabetes, you do not qualify for our Healthy Living and Diabetes Prevention program. Chat with us or call us at if you have questions regarding your eligibility.

          Do I have to download the mobile app?

          We do ask that you download the Livongo app so you get the most out of Livongo, including easy weight, activity and food tracking. You can download the Livongo app here.

          Does Livongo offer GLP-1 medication to members enrolled in a condition management program for the purposes of weight loss?

          Livongo is now part of Teladoc Health. Therefore, Livongo members enrolled in a condition management program and eligible for condition care will have access to the Teladoc Health network of providers. Teladoc Health care providers can prescribe GLP-1s for these members when clinically appropriate.

          Our approach is to offer these medications in addition to providing guidance on lifestyle modifications. Members can expect support through nutritionists, expert coaching and other licensed professionals.

          Am I eligible to receive GLP-1s through my condition management program?

          It depends on many factors:

          • You must be enrolled in our Diabetes Management, Hypertension Management, Weight Management or Diabetes Prevention programs. Your employer or plan sponsor must also have opted in to offer the condition care service. • If you clinically qualify, you’ll receive an invitation to enroll in condition care. • Once enrolled in condition care, your Teladoc Health care provider will assess whether a GLP-1 medication is right for you. Typically, these medications are available to members who meet additional clinical criteria. Members must also have already shown a strong attempt at lifestyle modifications and were unsuccessful.

          What is the process for getting a GLP-1 prescription if I’m eligible for condition care through my condition management program?

          You’ll meet with a Teladoc Health care provider for an initial visit. During this visit, the provider will review your medical history. They’ll also review your current and previous medications. If you meet certain criteria, the provider may suggest starting a weight loss medication. Together, you can decide if it’s right for you. Your provider will also educate you on how to use it, the expected impact, side effects and how to monitor it.

          After your provider submits the prescription, it may take several weeks to get it filled. You can expect some administrative follow-up to get the medication approved. You or your provider may need to submit more documentation, prior authorizations or appeal letters if the medication is denied. You’ll be informed if the medication is denied. And your provider may suggest a different one.

          You can also expect regular clinical follow-ups after the initial visit:

          • 8-12 weeks to check early response and predict final response to medications.
          • Every 2-4 weeks in the beginning and every 2-3 months thereafter for certain members and medications. The goal is to assess side effects, evaluate weight loss and adjust doses if necessary. • 6-12 months to evaluate weight maintenance, prevent weight gain and keep focus on diet and physical activity. For most weight-loss medications, doctors recommend ongoing use if the medication is helping you lose weight. If you stop taking a medication that’s working, you can expect to regain the weight.

          Your care provider may recommend additional clinical support. An expert coach will be available to support your weight loss journey. You may also meet with a Registered Dietitian for personalized nutritional guidance or a behavioral health specialist.

          What will I have to pay for this GLP-1 medication?

          Out-of-pocket costs for these medications are quite high. Your insurance may or may not cover the cost of certain GLP-1s. If they don’t, there are patient assistance programs that may help with costs. However, many programs expire after some time.