How Health Technology Companies Can Transform The Consumer Experience

Forbes Business Council published an article by Livongo Chief Financial Officer Lee Shapiro. The article explains how we can use innovative partnerships to break down traditional healthcare silos and create a better overall experience for health consumers.

May 17, 2019 by: Lee Shapiro

In my experience working with tech in the healthcare field, I’ve observed there is a common misconception: More devices and apps will result in better health. But from my perspective, these can create noise. And I believe this increased noise can make healthcare more confusing, complex and costly for the millions of people who live with chronic conditions.

In the past 10 years, I’ve seen an explosion of new wearables, apps, digital health devices and point solutions that are fueled by record-breaking investments and funding. Today, health technology is growing at an unprecedented rate, and many of us likely see it in our daily lives. Despite these advances, living with a chronic condition remains a struggle. Clearly, something doesn’t add up.

So why is it so hard — with all of these investments in health tech — to help people with chronic conditions get (and stay) healthy for as long as possible? I believe it’s because the healthcare industry remains noisy and siloed. Unlike the consumer tech world, in which companies collect diverse consumer signals, process and use them to create a tailored experience, the healthcare system remains disjointed; point solutions and electronic health records often don’t talk to one another, and data from standalone apps and devices isn’t helpful if doctors and patients don’t know what to do with it.

Read Lee Shapiro’s full article in Forbes here.