2020 has been full of challenges for all of us — including employers who are responsible for managing the health and wellbeing (as well as the productivity and morale) of their workforce.

In fact, a recent survey[1] from Willis Towers Watson — a leading global advisory, broking and solutions company that helps Clients manage risk, optimize benefits, and cultivate talent — found that many employees are dealing with severe stress, anxiety, or depression, and those feelings impact their work performance. For example:

  • 38% of employees say stress, anxiety, or depression impact at least one member of their family, and 45% of those say they haven’t gotten the help they need.
  • These employees are half as likely to be highly engaged on the job and are missing, on average, four more work days per year than their peers.
  • Research collected during the pandemic indicates a worsening state of mental health among workers – 92% of employees now report some level of anxiety, with 55% indicating a moderate or high degree of anxiety.[2]
  • In light of this reality, two-thirds of employers say they will prioritize access to high-quality mental health solutions for their employees in 2021.

Through its partnership with Livongo, Willis Towers Watson (WTW) is making it easier for its Clients to extend digital, evidence-based behavioral health support to address the health and well-being needs of a wider population.

“COVID-19 has forced us all to reimagine what it means to protect the safety and health of our nation’s workforce,” says Steve Blumenfield, Head of Strategy and Innovation, Health and Benefits NA at Willis Towers Watson. “The ability to give people proven digital solutions to better manage their health and well-being — from the relative safety of home – can help employers earn the trust and loyalty of employees while improving the long-term health and sustainability of their organizations.”

Following a thorough review of cognitive behavioral therapy (CBT) digital health solutions, WTW selected the Livongo for Behavioral Health as part of its suite of offerings to its Clients. The program offers dozens of evidence-based tools and support for managing depression, stress, anxiety, and more with personalized, interactive content. The quality of this content and the exceptional user experience and value it provides ranked highly among programs reviewed and aligns with WTW’s mission of bringing top-tier solutions to its Clients, especially in the face of a global pandemic.

“We are pleased and proud to expand our partnership with Willis Towers Watson, effectively providing our proven behavioral health solution to more employers,” said Livongo Chief Commercial Officer Jim Pursley. “During this time, it is vital to support both mental and physical wellbeing. Through an integrated approach, Livongo addresses the needs of the whole person and all aspects of their health.”

WTW Clients also have access to Livongo’s programs for Diabetes Management and Diabetes Prevention, Hypertension Management, and Weight Management. These digital solutions offer participants cellular-connected devices, unlimited supplies and real-time coaching for those living with chronic conditions. It’s a comprehensive approach to care that acknowledges the relationship between chronic conditions and mental health and addresses them in a coordinated way to support overall health and well-being.

“During this time of heightened stress, employers can support employees by ensuring that senior leaders make access to quality mental health care a priority and removing any barriers to access,” says Kristen Davis, Product Manager, Strategic Opportunities and Alliances at Willis Towers Watson.

Through these and other consumer-centered virtual care solutions, organizations are keeping their workers on track with their physical and mental health from wherever they are and providing the tools and support for developing healthier habits and greater resilience for the future.

[1]Willis Towers Watson Employee Opinion Norm Database and 2019/2020 Global Benefits Attitudes Survey
[2]Willis Towers Watson COVID-19 Employee Pulse Survey