‘Alexa, find me a doctor’: Amazon Alexa adds new medical skills

CNBC featured Livongo’s new HIPAA-compliant Amazon Alexa healthcare skill.

April 4, 2019 by: Christina Farr

Amazon’s voice assistant can now manage people’s sensitive health information, which represents an important step for the company into the $3.5 trillion health care sector.

As of Thursday, consumers will be able to use about half a dozen new Alexa health skills to ask questions such as “Alexa, pull up my blood glucose readings” or “Alexa, find me a doctor,” and receive a prompt response from the voice assistant.

Amazon is able to add these skills because Amazon can now sign business associate agreements with health providers under HIPAA, which means third-party health developers who follow certain guidelines can meet the rules and requirements that govern how sensitive health information is transmitted and received. HIPAA, or the Health Insurance Portability and Accountability Act, is designed to protect patients in cases where their personal health information is shared with a health care organization, like a hospital.

Read Christina Farr’s full story about Livongo’s new HIPAA-compliant healthcare skill here.